Installation and Troubleshooting
What does the Installation & Troubleshooting package contain? Which services exactly can VPS and dedicated server users take advantage of?
When you get your own web server, you'll have more flexibility in regards to what you could install and run compared to a shared Internet hosting account. With a shared service, you've got access only to your own account, hence you are not able to install server-side software. Although this is not an issue for the majority of script-driven programs, there are several which have specific requirements and need particular software to be present on the web server either for some additional functionality or for them to work at all. In the event that you have experience, you won't have any problems to run the hosting server, but if you do not, you may simply not have the knowledge to manage everything and use the script apps you want. If that is the case, you'll be able to use our Installation & Troubleshooting upgrade, so our system admins can setup everything for you and help you with any difficulties that you may encounter.
Installation and Troubleshooting in Dedicated Servers
You can add the upgrade to any one of the dedicated servers which we offer at any time that you need it. In the event that you need some custom work from our admins just after your web server is set up, you can get the upgrade during the hosting server signup process, or when you need something to be carried out later, you could add the upgrade from your billing Control Panel. The Installation & Troubleshooting service offers one hour of work from our admins on your hosting server, so in the event that you encounter any difficulties to install a third-party software or some app gives errors and does not work the way it is supposed to, our experts will be able to assist you in a very timely manner. If a task takes less than sixty minutes, the remaining time will be available for future tasks and you'll be able to see it in the billing area. This upgrade is perfect in the event that you don't have a lot of experience with managing a server or if you use our Managed Services upgrade, but you exhaust the 30 minutes custom work it includes.