Integrated Ticketing System in Cloud Hosting
The ticketing system that we are using for our cloud hosting is not separate from the web hosting account. It’s part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it whenever you like with just several clicks of the mouse, without leaving your account. The ticketing system comes with a quick-search field, which will help you track down the status of any trouble ticket that you have submitted in the past, if necessary. On top of that, you can read knowledge base articles that belong to various problem categories, which you can select, so you can learn how to tackle a specific issue even before you open a ticket. The response time is no more than one hour, which implies that you can obtain quick assistance whenever you need one and in case our client care staff suggests that you should do something in your account, you can do it immediately without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is built into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated servers, which suggests that you won’t require an additional platform to touch base with our client service staff – you can do this on the spot as soon as you chance upon an issue. Opening a new ticket takes several clicks of the mouse and finding an older one is equally easy. With our smart search filter, you can quickly find any ticket that you’ve already submitted. You can open a ticket at any point in time since our help desk team representatives are working 24 hours a day, 7 days a week, 365 days a year and answer in no more than one hour, even though it rarely takes that much to receive support. With Hepsia, you’ll have everything in one place and you can forget about logging in and out of two or more platforms to solve a simple issue.