If you’re a site owner, a problem could always show up and it does not necessarily need to be related to the hosting service itself. For instance, something might go wrong when you update an Internet application or some critical data can be edited or deleted by mistake. Regardless of what the nature of the problem might be, you’ll have to touch base with the support staff and request them to restore a backup or to help you solve the problem that you’re experiencing. How quickly they’ll do that will predetermine the span of time that your sites will be offline. For certain websites like social networks or web shops, a longer downtime can too often mean lost customers and money. With that being said, it’s quite important that you use the services of a hosting company that provides not only a good customer support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any technical support ticket that you post or any email that you write is only 60 minutes, even in case you contact us on weekends and official holidays. Irrespective of the essence of your question or issue, we’ll help you out straight away and will supply you with the needed information to fix any problem with your sites. The real reaction time normally doesn’t exceed fifteen to twenty minutes, which suggests that you can forget about waiting around for hours and hours to get an issue resolved or what is even worse – waiting all day only to obtain an answer that more information is necessary while nothing is solved. We will give you assistance in a jiffy solely because we are aware of how expensive time can be in the dynamic electronic world. The 1-hour reply time guarantee applies to any technical or billing inquiry that you may have with regard to our cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

As we are aware of precisely how critical it is to receive quick assistance, we guarantee that you won’t ever need to wait around for more than one hour to obtain a reply to any ticket that you submit through your semi-dedicated server Control Panel. As it is, you will seldom need to wait around for more than twenty-thirty minutes and this applies to any enquiry irrespective of what its nature is – billing, general or technical. What’s more, our tech and customer support team will be at your disposal day and night, so even in case you submit a ticket during official holidays, you will invariably receive an immediate reply, which will contain the answer to an enquiry, the solution to a predicament or the info needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never need to spend a whole day hanging around awaiting a reply like you would with a lot of other providers.