In the event that you've ever had a cloud hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for a lot of things it's better to talk to a live person on the phone than to exchange tickets or emails. If you want to find out more about a particular service before you order it or if something small-scale has to be made, for instance, it will be much easier and quicker to do it in real time. When you are able to seek the advice of representatives over the phone, it is also very likely that you are working with a real website hosting provider, not a reseller. The level of support that you can get on the telephone may differ between different suppliers - from common matters to expert tech support. Typically the majority of providers offer pre-sales assistance and first level telephone support, while more complicated technical issues are handled via email or tickets.

Phone Support in Cloud Hosting

Because we have live phone support 14 hours per day, you're able to get in touch with us and talk with our customer support agents to get more info about any of the cloud hosting that we supply and ensure that our servers match the system requirements for your sites prior to buying anything. For your convenience, we now have phone numbers on 3 continents so that you can call the one closer to you - in the United States of America, the United Kingdom or Australia. If you are already a customer, you can give us a call about general and billing issues, and about some tech matters. If the issue is strictly technical or it can take longer time to handle, you will have to employ our ticketing system, which will enable both you and our technical support crew to keep track of the info supplied by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server packages that we supply. Whether you wish to know more about the plans, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complex matters could need a ticket in order to give time to our tech support crew to investigate, we'll help you with a number of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the U.S.A., Great Britain and Australia, we have local phone lines in all of these countries as well. If you're in another country, we have a global number where you can get in touch with us.