The client support that you'll receive from your cloud hosting company is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical issue with a current account. Timely and accurate info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual web hosting supplier not from a reseller. If you obtain a hosting account via a company that does not own its servers and it cannot access them immediately, it is likely that you will wait for a few days to have a reply to your question, so your sites may stay offline for a long time. However, a provider which provides numerous ways of communication and has a support crew that is available all the time can assist you right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting plans are twenty-four-seven, so you can forget about waiting for a couple of days in order to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail. In case you currently have an account, you can open a support ticket in addition to the other three methods of contact. You're able to pick the best way to contact us depending on where you are or what hardware you're using. We're able to assist you for more or less any hosting-related query that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 technical support services even on public holidays. All your web sites will be available constantly and so will we. With various contact options, you will be able to select the easiest way to get in touch with us and inquire about our services in case you don't have an account yet, or request support in case you're already among our customers. You can phone us, have a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour reply time warranty, even though it hardly ever takes over 20 min to get assistance whatever the complexity of the problem. With our customer and technical support services, we'll be available for you anytime you need us, not a few days after that.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive timely support in general, let alone when you operate a whole server, that's why every single dedicated server that we supply includes 24/7 support with one-hour reply time guarantee regardless of the problem. The service is cost-free for all of the difficulties with the server or the software that was installed by our admins during the setup, which means that you can contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual answer time for either of these rarely surpasses 30 mins because we have administrators available 24 / 7. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local phone numbers that we have on three continents or you could employ our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you're able to include to your server package through the billing Control Panel.