A 99.9% Server Uptime
The chief benefit of developing your own cloud hosting platform is that you don’t have to worry about compatibility issues – you design a particular set of software applications in such a manner as to be compatible with a given set of hardware elements. The final result is something far more steady and reliable, because there are less possible risks of failure. We have set up our cloud hosting platform atop tried and trusted hardware components coupled with a heavily tweaked version of Security–Enhanced Linux so as to set up a very safe home for your personal websites.
This is the reason why, with all our cloud hosting packages we give you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our very own internal network in each one of our datacenters. Everything is based on first–class hardware parts provided by Juniper. Furthermore, on each router, we have put a firewall with a complex algorithm so as to sieve all dubious requests.
In this way, in each of our data center facilities – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are unsatisfied with our web hosting services, or if you consider them inadequate, or if you decide that you want a VPS servers instead of a cloud hosting plan – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain full control of your domain names even when you close your web hosting account with us.
24/7 Technical Support
We’ve carefully picked each member of our 24x7 support department to make sure that we can offer the best possible customer service that you can get. Each of our customer service technicians has lots of years of experience working with hosting accounts behind his back, hence they know what they are doing. What’s more, they’re available 24x7 – you can contact them whenever you want and they’ll respond back to you ASAP.
Their average ticket response time is below 20 minutes, while with other web hosting companies you are forced to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be replied to in under 1 hour.