Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 60–minute response guarantee for any support ticket or email that you submit to our help desk support team. We’ll speedily reply to all standard queries and forward the matter to our administrators in case further assistance is required. If you take advantage of the Optional Admin Services package, we will perform any of the included server management services at a time that has been discussed with you upfront.
A Premium Customer Service
If you need assistance working with the Site Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, do contact the technical support team anytime through the ticketing system. Moreover, in case you require help administering your dedicated web hosting server, you can order our Optional Admin Services package, which includes Operating System updates every week, software installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard drive storage space, etc.
An Intuitive Help Section
Each dedicated server comes with our free–of–charge Site Control Panel, which features a detailed knowledge base and a set of how–to video tutorials. Whenever you need help with the Site Control Panel, just hit the Help or Videos buttons located in the upper right corner.