Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help section included in your Site Control Panel features a selection of help articles and frequently asked questions. Aimed towards fixing any common issue that you might possibly run into, they are contributed by our support team of proficient technicians.

  • Top quality support service

  • Instructional Videos

  • We have prepared a selection of step–by–step video tutorials that detailedly demonstrate how to rectify a common issue connected to your cloud hosting account. You can find the instructional videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 client support service and a sixty–minute ticket response time guarantee. Our professional tech support engineers will be online for you 24/7/365 to reply to your questions and to deal with any problem that you may face. Simply open a tech support ticket from the Help Center section and we’ll reply back to you within a minute.