1 hour ticket response
We are dedicated to giving a quick and appropriate solution to each customer support ticket sent by a customer. Our capable support staff representatives will examine your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. In reality, our average client support ticket response time has proven to be 20 minutes.
A First–Class Tech Support Service
Our client support team representatives possess big experience in the cloud hosting arena and are professional enough to come up with a quick solution to your problem. If, however, the case at hand is not within the competency of a client support engineer, the customer support ticket will be sent to a programmer or system administrator for additional assistance.
An Intuitive Help Center Section
To help you find a quick suggestion on how to use a specific feature, we have included a truly intuitive Help Center section in your Site Control Panel. You can browse through a huge selection of web hosting account administration articles and website management articles, explore the F.A.Q. section or check our educational video tutorials.